How to Cancel Auto Renewal on Glo: The Best Guide

Do you know how to cancel auto-renewal on the Glo network? If you’re new to the auto-renewal feature on Glo, you might be unsure about how it works. But don’t worry—this guide will teach you how to unsubscribe those unexpected airtime deductions that you didn’t plan for. The step-by-step methods for deactivating Glo auto-renewal, which are explained here, have been tested. These are not just random guesses; they include:

Before we dive into these methods, let’s first understand what auto-renewal is all about, along with its pros and cons.

How to Cancel Auto Renewal on Glo easiest way

What is Glo Auto-Renewal?

Glo auto-renewal is a service available on the Glo network, primarily for data subscriptions. If you don’t activate the auto-renewal feature, it won’t be active on your line. However, sometimes you can accidentally select the auto-renewal option without realizing it while topping up data. This can lead to a surprise when, at the end of your data subscription, you receive a message saying your data has been automatically renewed.

This can be frustrating, especially if you planned to use your airtime for calls or to subscribe to a different data bundle. Sometimes, users aren’t even aware that the renewal has occurred until they notice that their airtime balance is low, and they wonder what happened. If you aren’t sharing your phone with someone else, it’s likely that the auto-renewal deducted from your airtime balance.

On the other hand, some people choose to activate auto-renewal to ensure their data subscription automatically renews when it expires, so they don’t run out of data and lose internet access. Whether you enabled it intentionally or accidentally, it’s helpful to know how to manage and control your data usage and subscription, and how to unsubscribe at any time.

How to Cancel Auto Renewal on Glo

1. Via SMS

The SMS method is simple and requires sending a message to the Glo network, and your renewal will be cancelled.

  1. Open your phone’s message app.
  2. Type CANCEL.
  3. Send it to 312.
  4. You will receive a message confirming that auto-renewal has been cancelled.

Note: If you don’t have any pending auto-renewals, sending the message will not trigger any response from Glo.

2. Reach Out to Glo Customer Care

If you try the SMS method and don’t receive any response or feedback confirming that your auto-renewal has been cancelled, you can call customer care for assistance.

  1. Dial 300 on your phone caller.
  2. If the call doesn’t connect initially, try again. If successful, follow the automated voice prompts to connect with a Glo representative.
  3. Tell the respondent the reason for calling.

3. Using the Glo App to Cancel Auto-Renewal

Another way to cancel your data auto-renewal is by using the Glo mobile app. The steps are shown below:

  1. Download the Glo app from the Play Store or Apple App Store. Install it and log in with your Glo number.
  2. Inside the dashboard, click on the “My Account” icon.
  3. Click on “My Plans” to view your current data subscription that you want to cancel.
  4. Locate the auto-renewal cancellation feature to stop further renewals.
Most Frequently Asked Questions

Can I cancel my data auto-renewal at any time?

Yes, you can cancel auto data renewal anytime before your data validity period ends. The fastest way to do this is to send an SMS containing “CANCEL” to 312. After canceling, you will need to manually renew your data plan once the auto-renewal service is stopped.

Will I get a refund for canceling auto-renewal?

No, you won’t get a refund for the renewal that has already taken place on your SIM card.

Can I reactivate Glo auto-renewal?

Yes, you can reactivate Glo data auto-renewal at any time.

How can I reactivate auto-renewal on Glo?

To reactivate Glo auto-renewal, buy a new data plan by dialing *312#. During the subscription process, make sure to choose the auto-renewal feature. Remember, you must have sufficient airtime for the auto-renewal to take place. Always check your airtime balance and top up if it falls below the amount required for your data subscription plan.

Will I lose my Glo data plan if I deactivate auto-renewal?

No, your data balance will remain even after deactivating auto-renewal. You will only lose unused data if you don’t exhaust it before the expiration date, which is usually 31 days.

Conclusion

Glo auto-renewal is a smart feature that makes data renewal seamless. It eliminates the need to manually subscribe for data, but sometimes, you may find yourself out of budget and need to cancel it. SMS, Glo World app, customer care, and the Glo code *321# are all ways to cancel auto-renewal. Keep in mind, you won’t receive a refund for canceling auto-renewal, but your data will still be available to you. However, if you don’t finish using the data before it expires, you will lose the remaining balance.

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